A : Simply click the product you wish to purchase, enter the quantity/size/colour and click ADD TO CART. To continue your shopping click CONTINUE SHOPPING. When you are ready to complete your order click CHECKOUT. You will then be invited to login or register , the personal data bank that records your personal details for use each time you shop online at ar32.com. If you'd rather not login or register with My Details, click on QUICK CHECKOUT.

The first step of checkout is delivery details and you will be asked to fill out necessary information such as name, address and delivery address in the appropriate boxes. Please ensure a full delivery address including postcode is specified.

The second step covers postage and packing. This screen lists your delivery address/es and you are available to change the address to receive package at this step.

The third step covers payment. Simply choose the payment method you will do, we currently only accept Visa and Mastercard. Meanwhile, you can leave the comments about your order at this step.

Finally, you have a chance to check details for your order for confirmation, you are allowable to change anything remains unsatisfactory. Click CONFIRM ORDER to complete your order and you will be linked to the every payment method you chosen to finish the payment. It is only at this point that your order is sent to us over a secure link. Your order will then be summarised on screen and send to us.

A: Yes, once your details are confirmed we will acknowledge your order by email.

A: We are unable to amend your order, however, it may be possible for us to cancel your order on your behalf prior to despatch. Please send us emails to inform that. Once the item is despatched, we cannot cancel your order. You have up to 14 days to return your item for a full refund.

A: All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in despatch. If this is the case, we will let you know as soon as possible by email.

A: For details on why your card was refused, please contact your card issuer.

A : We strongly recommend and prefer that first time customers send their order to the billing address on file with the card account. We may require you to do so in order to comply with our fraud prevention standards. Orders can sometimes be shipped to a different address, however, we still require the correct, matching address for your credit card in addition to the shipping information. If you need to make arrangements for shipping to a different address, please send us an email to ask for assistance.

Paying using a credit card
You can pay with Visa, MasterCard, Visa Electron, MC Macstro. Debit cards with a Visa or MasterCard logo are also acceptable. We do not currently accept any government subsidized program cards, cash, gift cards, personal checks or store charge accounts.

Paying using electronic funds transfer
Please send us an email with the details of the item you want. We will send you a price with postage calculated. We will also the send you our account details. After funds have cleared your items will be mailed to you.

A : We pay for all the shipping charges, and we provide free shipping around the world!

A : Total delivery time is composed of two parts. The first part is the processing time. This is the time from when your payment is received to when we gather up all the items and pack them. Processing takes 1-2 work days normally. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. EMS is the main shipping method we use to deliver goods, and it normally takes 7-10 work days, the slow shipping method normally takes 7-15 work days.

A : If you are not available to accept delivery, the courier/carrier will leave the parcel in a safe place, please contact post office in the details to check package status and send us emails to inform that.If, however, your item(s) do not arrive within our stated lead times, please contact our Customer Services team who will be happy to help you. Please note lead times are only an approximation, as we are unable to guarantee a delivery time at the point of order.

A : There are two ways to check the status of your order. First, you can send us an email to track your order current status. But we recommend using the website's order tracking system located at ar32.com, this system is available 24 hours a day, 7 days a week for your convenience. Simply type in your unique tracking reference number which we shall send in confirmation email to check the current status of your order.

A : ar32.com is primarily a wholesale business, we provide wholesale orders to qualified business customers. If you are interested in wholesale, please email us your name, company name, contact information and a list of products you're interested in. A representative will contact you if we can accomodate your needs. Prices can and do vary based on the items and quantities involved.
We launch new promotions and sales events on some of special holidays especially, please keep your eye on our site and check the NEWS frequently.